Return Policy

We accept returns of unused, incorrect or defective items for up to 30 days after purchase for full refund or exchange.

Thank you for your purchase on We hope you enjoy your new ULRICH DESIGN jewelry. If for any reason the product is not correct, please contact us.

Please note that items returned must be returned in salable condition.
If the product is used or otherwise does not meet the requirement, ULRICH DESIGN reserves the right to deduct 20% of the original sales price from the refunded amount.

Please note that it takes 7-10 days for your credit card to be refunded.
If you are interested in an exchange, call Customer Service on 45883638 or e-mail and have your order number ready.

Return address
If you want to send your ULRICH DESIGN product back due to one of the following reasons, please send to the address below:

Postbox 78
DK-2900 Hellerup

Returned items are accepted if the item is unused and still contains original marks and is in original packaging. We also accept returns of defective or incorrect items in accordance with the guidelines below.

Unused Items
Unused ULRICH DESIGN products, where the labels are still on and which are in their original packaging, can be returned within 30 days of purchase to refund the purchase price.

Damaged goods
Defective products that do not work as expected or have damage that is not related to normal wear and tear will be accepted as returned at any time.

Incorrect Goods
If you have received an item that you believe is incorrectly based on the descriptions and other information provided on,
then contact our Customer Service.

If you would like to exchange one item for another, place an order for the desired item and return your item to us. As mentioned above, the item must be unused and in original packaging and have the accompanying original delivery note or a copy of your receipt.

Due to the time required to ship and process your returned items, we recommend placing a new order immediately to ensure that the item you want is in stock.